Store policy

Customer care

Because every piece is one of a kind, all sales are final and we do not accept returns or exchanges. Before you buy, we encourage you to:

• Read each product description in full.
• Understand that natural variations in grain, color, knots and weathering are part of the authenticity of reclaimed wood.
• Contact us with any questions about sizing, cuts or customization.

Our goal is for you to feel confident in your purchase and proud to carry history into your everyday life. Thank you for honoring the originality and heritage of every fragment we reclaim.

Privacy

We collect only the information needed to process your order, provide customer service and improve our website. Your personal information is kept secure and never sold, rented or shared, except as required to complete your purchase, such as with shipping carriers or payment processors. If you sign up for our newsletter, you may unsubscribe at any time.

Safety

Our website uses secure encryption. Payments are processed through trusted third-party providers; we do not store or have direct access to your payment details. We take reasonable measures to prevent unauthorized access and keep information accurate.

Your responsibility

Please make sure your contact and shipping details are correct before you order. If you have questions about how your data is used, reach out before completing your purchase.

Policy updates

This policy may be updated as our practices or legal requirements change. Updates are posted on this page. By using our site, you agree to these terms.

Wholesale

We welcome wholesale partnerships with retailers, makers and organizations who value authentic, historic materials. Christian: christian@threeforkswoodreclamation.com. Chris: chris@threeforkswoodreclamation.com.

Payment methods

• Credit and debit cards
• PayPal
• Offline payments, for large orders only